About Samanaga
About Samanaga
Blog Article
Amongst Samanage’s worth propositions is that it lends corporations better visibility on problems and incidents; very well, we think the vendor really should extend the visibility pitch to its asset management.
This strategy makes sure that shoppers only buy the abilities they require, optimizing their investment decision and reducing unneeded bills.
The agent can see all ongoing, pending, and settled incidents in the key watch. It may be totally configured to immediately clearly show details that matters: due dates, sender, receiver… so there’s no need to click Each individual incident when prioritizing.
Among the many essential modules and capabilities of Samanage are incident management, dilemma administration, adjust administration, asset administration, and awareness management. These modules function in tandem to provide a centralized platform for monitoring, resolving, and protecting against IT challenges, while ensuring helpful asset lifecycle administration and understanding sharing throughout the organization.
Samanage is a very talked-about ITIL-All set IT provider desk and asset management solution that could be deployed by means of cloud. It promises to streamline your IT aid workflows and give you whole visibility of IT property from acquire to depreciation. On this specific Samanage evaluation, we’ll analyze the many critical facets of the app and we’ll examine the elements that basically have earned notice.
This award is supplied only to prime B2B items and reflects The point that Samanage delivers the very best achievable degree of services. It highlights the vendor’s substantial expertise in the market they’re promoting to and the requires of their clients.
The Dashboard offers fast insights on all IT-similar incidents across your organization. Values are introduced in graphs, metrics, and key efficiency indicators (KPI) to help professionals and executives get the large photograph with out scouring by way of details piles.
Lastly, Gordon has shared his ideas about the significance of insights and visibility in a complete ITIL-All set assistance desk and asset administration Option. “Prospects are looking at earlier the basic principles of components and software package challenges, and thru rising visibility and insights, are getting a much larger purpose in the Group.
We’ll also review the most common consumer reviews about the computer software to indicate what genuine people today utilizing Samanage contemplate their services. Ideally immediately after reading our Evaluation you’ll have a much better knowledge of exactly what the software package does And exactly how it can help you business.
A person even outlined that it labored with different commercial Unix implementations and even FreeBSD. Those who were being Performing in departments that are transitioning toward open up-supply options manage to praise the software package one of the most. Several end users also appreciated the assistance for equipment managing iOS and Android, given that they labored in departments that combined traditional desktop running methods with cell types. Perhaps the most typical complaint arrived from technicians who felt which the computer software was bloated. Offering every one of these functions is a wonderful way to create a platform which can do practically anything a support desk might need to have it to, but this also has attracted criticism from individuals who think that it just does far too much. Some consumers complain about performance issues connected to this. A lot more popular complaints center on the issue of knowledge overload. Looking at all People solutions may be off-Placing for many consumers. Yet, Samanage is an excellent selection for many who require to combine numerous aid desk functions into a single compact software package software. Bigger corporations that are trying to reduce around the sheer amount of options they may have deployed within their IT department would do very well to Check out the platform, as would pick out lesser operations which have been addressing challenges linked to ticket visibility.
Potentially due to the intended demographics, Virtually all testimonials of the software package System originate from Computer system gurus who possibly now work in an IT Office or have at some point in the current past. This makes sense Given that close-users would not have A great deal use for this type of method. A few opinions also came from professionals who had been impressed With all the way that Samanage streamlined operations in their companies. Ticket visibility was the most complimented element of the software package by these reviewers. Brokers have the ability to see tickets right away once they're posted to Samanage's board. Even though this won't appear to be a impressive concern, evidently many people were being very amazed with it mainly because their older ITSM platforms were A great deal slower. A handful of testimonials from agents outlined they hadn't misplaced a ticket considering the fact that switching to this System. That might have a little something to try and do With all the act that it has a tendency to be simpler to create custom code for it. A handful of IT specialists who needed to produce code for their firm's operations described that they felt the API was documented incredibly effectively. In addition they favored that the first OCS-NG agent was replaced website by a tailor made one particular built on Ruby. Whoever has to maintain multiple type of application platform for their put of enterprise appreciated The point that the newer Ruby-centered agent can gather facts from Windows, OS X and GNU/Linux programs Similarly.
Also, the CEO stated their Resolution allows companies eliminate clunky platforms that aren't scalable. And in some cases as the process is upgraded, Gordon said: “Samanage updates the application with minor to no interruption of company, providing consumers Along with the fastest time to value plus a new pathway to the way forward for IT.”
“IT departments significantly find on their own at the center of worker support and digital organization transformation. Since it leaders go after new technologies to rework their organization, they have got the opportunity to improve the job of company administration from an IT assistance desk to clever personnel assistance administration across all departments,” mentioned Doron Gordon, Founder & CEO, Samanage.
Samanage is not so well-liked without a reason. It scored very high inside our take a look at of support desk application companies and our our assessment team was amazed Together with the functions and high quality of service furnished by this Device.
Inside of a subject of months, we had been in a position to streamline our support requests and shipping and delivery flows by supplying Anyone–the large boss to guidance agents to rank and file throughout departments–increased visibility of their requests. Furthermore, an agent can swiftly raise a ticket simply by clicking the “+” button within the interface.